Privacy Policy
Last updated: December 2024
At Samakav, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Information We Collect
We may collect the following types of personal information:
- Contact information (name, email address, phone number)
- Appointment booking details (date, time, preferences)
- Immigration-related information shared during consultations
- Payment information (processed securely through third-party payment processors)
- Technical information (IP address, browser type, device information)
Google User Data
Our application integrates with Google Calendar API to provide appointment scheduling functionality. This section describes how we access, use, store, and share Google user data.
What Google User Data We Collect
When you connect your Google Calendar account to our appointment booking system, we collect and store:
- OAuth access tokens and refresh tokens (required for accessing your Google Calendar)
- Calendar availability information (free/busy status) to display available appointment times
- Calendar event details when we create appointment events in your calendar
How We Use Google User Data
We use Google user data exclusively to provide and improve the core functionality of our appointment booking service:
- To check your calendar availability and display available appointment slots to clients
- To create calendar events when appointments are booked
- To synchronize appointment schedules and prevent double-booking
We do NOT use Google user data for:
- Targeted advertising or personalized advertisements
- Retargeted or interest-based advertisements
- Selling data to data brokers or information resellers
- Determining credit-worthiness or lending purposes
- Creating user profiles or databases for marketing
- Training AI models or machine learning algorithms
- Any purpose other than providing or improving our appointment booking functionality
How We Store and Protect Google User Data
We implement comprehensive security measures to protect Google user data:
- OAuth tokens are encrypted and stored securely in our database with restricted access
- All data transmission between our servers and Google APIs uses encrypted HTTPS connections
- Access to Google user data is restricted to authorized personnel who need it to provide our services
- We use industry-standard security procedures and encryption to protect the confidentiality of your data
Sharing and Transfer of Google User Data
We do NOT sell, trade, or rent Google user data to third parties. We do NOT transfer Google user data to third parties for any purpose other than providing or improving our application's functionality.
We may share Google user data only in the following limited circumstances:
- With Google APIs as necessary to provide calendar functionality (checking availability, creating events)
- With service providers who assist us in operating our business under strict confidentiality agreements and only to the extent necessary to provide our services
- When required by law or to comply with legal processes
- To protect our rights, property, or safety, or that of our clients
We do NOT transfer Google user data to third parties for:
- Targeted advertising or marketing purposes
- Selling to data brokers or information resellers
- Credit-worthiness determination or lending purposes
- User advertisements, personalized advertisements, retargeted advertisements, or interest-based advertisements
Data Retention and Deletion of Google User Data
We retain Google user data (OAuth tokens and calendar information) only for as long as necessary to provide our appointment booking services:
- OAuth tokens are stored until you disconnect your Google Calendar account from our service
- Calendar events created in your Google Calendar remain in your calendar under your control and ownership
- You may request deletion of your Google user data at any time by disconnecting your Google Calendar account or contacting us
- When you disconnect your Google Calendar account, we will delete stored OAuth tokens and cease accessing your Google Calendar data
- We will retain Google user data for the length of time needed to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law
Your Rights Regarding Google User Data
You have the following rights regarding your Google user data:
- You can disconnect your Google Calendar account at any time, which will revoke our access to your Google Calendar data
- You can request deletion of any Google user data we have stored
- You can manage your Google account permissions through your Google Account settings
- You can review and revoke third-party app access to your Google account at any time
How We Use Your Information
We use your personal information for the following purposes:
- To provide immigration consulting services
- To schedule and manage appointments
- To process payments and send invoices
- To communicate with you regarding your consultations
- To comply with legal and regulatory requirements
- To improve our services and website functionality
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties, including Google user data. We do not transfer or disclose your information to third parties for purposes other than providing or improving our application's functionality.
We may share your information only in the following limited circumstances:
- With your explicit consent for specific purposes
- When required by law or to comply with legal processes
- To protect our rights, property, or safety, or that of our clients
- With service providers who assist us in operating our business under strict confidentiality agreements and only to the extent necessary to provide our services
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access and review your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal obligations)
- Withdraw consent for certain uses of your information
- File a complaint with relevant privacy authorities
Retention of Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely dispose of it in accordance with our data retention policies.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect certain functionalities of our website.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us through our contact page or email us directly. We will respond to your inquiries in a timely manner.
Governing Law
This Privacy Policy is governed by the laws of the Province of British Columbia and the federal laws of Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.